This page is intended to answer some frequently asked questions on how to use Zoom as well as link you to already existing Zoom resources and training videos. For a list of short training videos, please click here. For searchable documentation, please click here.
Frequently Asked QuestionsWho has access to Zoom?
How do I start using Zoom?
How do I join a Zoom meeting?
How do I schedule a Zoom meeting?
Here’s a video illustrating how to schedule a Zoom meeting using the Outlook Plugin:
What all is included with my Zoom account?
Do I need to download software to use Zoom? Do people joining my meetings need to download software?
Does everyone in a Zoom meeting need an account?
Can other people use my Zoom meeting if I’m not in attendance?
Can I record meetings?
What controls and options do I have while a meeting is occurring?
Where can I get more help with Zoom?
These best practices are intended to make using Zoom more convenient for folks running standard meetings, and don’t necessarily apply to meetings which need an added level of security or control.
- Wear headphones when connecting to a Zoom meeting from a computer. Apple earbuds with the built-in microphone work particularly well. Other recommended mics here.
- Mute your microphone when you’re in a meeting and are listening to others.
- Set your Personal Meeting ID (PMI) to your work phone number, set up a customized link. PMI and Meeting ID explained here.
- Use your Personal Meeting Room (PRM, uses your PMI) for as many meetings as you can.
- Enable the “Join Before Host” feature in your PMR so that others can meet in your absence or tardiness, and so that you can join from a video conferencing system or telephone when necessary.
- If recording a meeting, record a local MP4 to your computer.
- If you use Outlook, schedule meetings using the Outlook Scheduling Plugin.
Joining a Zoom meeting from a Video Conferencing Room or Telephone:
As well as having a URL, each Zoom meeting invitation also includes a phone number and IP address from which users can connect remotely. If you don’t receive this information but would like to connect with one of these kinds of technology, please reach out to the meeting host for the full invitation.
Connecting to a Meeting
- Phone: It makes sense to join from the phone when traveling, when network connectivity is unreliable, or when using a computer is inconvenient.
- To join via phone, dial one of the toll numbers included in the Zoom invitation (these numbers are always the same) and then enter the Meeting ID to be placed into the unique meeting.
- Video Conferencing: It makes sense to join from a video conferencing system when you will be in a room with several other participants and require a nicer microphone / camera than what is built-in on a standard laptop.
- To join via video conference, dial the IP address in the Zoom invitation (always the same, specific to East or West Coast), and then enter the unique meeting ID when prompted by the Zoom entry queue.
In Meeting Controls
- Phone: There are no in-meeting controls when connected via telephone.
- Video conference: You can press # followed by 1 to bring up the Zoom menu on the video conferencing unit. There are a number of options from this screen, including starting a recording, listing participants, and toggling the video layout. You can also share your screen with the video conferencing unit by either connecting your computer to whatever projection system is in the room and sharing it with the unit however is documented in the room, or by sharing the content through Zoom, either by joining the meeting without microphone and camera or by using the “share screen” option on the Zoom application and entering the unique meeting ID for the meeting.